We want to make sure you’re completely satisfied with your experience here at OtoEcomm. We understand that sometimes things don’t go as planned, and you may need to request a refund for a course fee or service charge you’ve paid. We’re here to guide you through our refund process and make it as straightforward as possible. Below, we’ll cover everything you need to know about refunds:

1. Course Fees and Service Charges

When you pay for a course or service on our website, your payment helps us maintain and improve our platform, create high-quality course content, and provide excellent service to our customers. While we strive to offer valuable experiences with our courses and services, it’s important to note that in most cases, the fees and charges you pay are non-refundable. This means that once you’ve completed your payment, we typically cannot issue a refund.

2. What Isn’t Refundable

In addition to course fees and service charges, there may be other items or products associated with a course that are non-refundable. For example, if you purchase a physical textbook or supplementary materials along with your course, these items are generally non-refundable once they’ve been delivered to you.

3. When Can You Get a Refund?

While most fees and charges are non-refundable, there are certain circumstances where you may be eligible for a refund:

• Technical Issues: If you encounter technical problems that prevent you from accessing the course material despite our best efforts to resolve them, you may qualify for a refund.

• Course Cancellations: In the rare event that we have to cancel a course for reasons beyond our control, such as low enrollment or unforeseen circumstances, you may be eligible for a refund of the course fee.

4. How to Request a Refund

If you believe you’re eligible for a refund based on one of the exceptions mentioned above, please don’t hesitate to reach out to us. You can contact our customer support team via email or phone, and provide details about your situation and why you’re requesting a refund. We’ll carefully review your request and get back to you as soon as possible with a decision.

5. Refund Process

If your refund request is approved, we’ll work swiftly to process the refund. We’ll send the refunded amount back to the original payment method you used, such as your credit card or PayPal account. Please note that it may take a few days for the refunded amount to appear in your account, depending on your financial institution’s processing times.

6. We’re Here to Assist You

If you have any questions or concerns about our refund policy, or if you need assistance with a refund request, our friendly customer support team is here to help. You can reach out to us at any time, and we’ll do our best to address your concerns and provide assistance promptly.

Email : support@otoecomm.com

7. Understanding Our Refund Policy

We want to ensure that you fully understand how our refund policy works. By using our website, enrolling in our courses, or purchasing our services, you agree to abide by the terms outlined in this policy. We know that reading through policy documents may not be the most exciting activity, but it’s important for transparency and clarity regarding our refund procedures.

Effective Date: 22 Dec 2023

Your satisfaction is our top priority, and we’re committed to ensuring that you have a positive experience with us. If there’s anything else we can do to assist you, please don’t hesitate to let us know!